Kylie Jones

Lead hiring process, coach recruits, and develop sales training program following company policies. Assess workflow, sales quota, and customer engagement by conducting weekly 30-minute video sessions with teams in sales department. Guide teaching assistant project managers to productively maintain and administer leads/sales. Research and design sales training guide to educate recruits. Supervise global team with key focus on development, maintenance, and effectiveness of e-learning, documentation, and virtual media content. Increased working efficiency by training and mentoring team virtually in remote setting. Researched and designed sales training guide to educate new recruits.

Coordinated virtual and in-person medical education programs for representatives all over country. Provided support to Doctors and registered Nurses with training on various medical products. Collaborated with speakers to facilitate requisite travel for educational programs. Maintained overall speaker expenditures and entire invoicing charges for program accounts. Ensured attestation of programs and participants by Unify with request to close program. Boosted learning/awareness of doctors and nurses by organizing online training programs, while executing training material in collaborative approach.

Improved and optimized sales operations by planning and implementing plans/techniques. Created training documents/modules and facilitated onboarding of new hires for company benefits, while offering training to teams on new processes. Executed robust marketing initiatives and supported cold calling to attract potential clients and businesses. Surpassed performance and service goals by administering client billing and accounts. Identified and resolved complex issues related to learning and development by analyzing effectiveness of programs for improvement. Enhanced comprehensive customer service and promoted top-notch customer interactions to meet client’s requirements. Developed strategic directions leading to high level of expertise, positive learning outcomes, and continuous program stability. Achieved high customer satisfaction, as well as augmented referrals by devising and fostering effective connections with wide range of clients.

Steered all event functions from idea initiation to completion, such as supervising food menu, shifting priorities, and demanding customers. Met needs of clients and addressed concerns for high level of satisfaction by engaging with diverse range of clients. Fostered and maintained long-term client relationships to promote client satisfaction and retention. Delivered extensive support during business development, social media management, and customer outreach by conducting research to assess priced competitors using Adobe InDesign to create an engaging menu. Generated $100K+ revenue by planning and organizing successful events with budget of $1K to $20K+ per event.

Interviewed, hired, and Onboarded employees. Managed overall payroll management using ADP Workforce. Closely evaluated employment laws to ensure adherence to legal policies and regulatory compliance. Formulated documents and handouts for orientations and educating staff. Acted as key liaison to promptly resolve customer issues. Administered inventory management in compliance with organizational standards. Boosted efficiency and productivity by delivering guidance to multi-talented team of 20+ kitchen and front-of-house staff.

Front Desk Agent, Housekeeping/Supervisor, Restaurant Server/Host, Banquets Supervisor, Security