ali mirza

content developer

About

Experienced System Administrator and Support Technician with a demonstrated history of working in the information technology and services industry. Skilled in Windows Server, Active Directory, Cisco, IOS, Technical Support, Domain Name System (DNS), Security, and Networking. Strong information technology professional graduated from Sheridan College.

Country

canada

City

hamilton

Industry

information technology and services

Skill

active directory, windows server, vmware, network administration, servers, system administration, windows 7, troubleshooting, dns, microsoft exchange, dhcp, virtualization, linux, disaster recovery, quality assurance, computer hardware, windows, antivirus, security, networking, software installation, vpn, routers, citrix, operating systems, telecommunications, technical support, integration, tcp/ip, blackberry enterprise server, hardware, firewalls, laptops, windows xp, wireless networking, cisco ios, hyper v, help desk support, switches, remote desktop, microsoft certified professional, cisco routers

Experience

systems and network administrator

clci

2008-1 - 2011-1 · 3 yrs 1 mo

content developer

s & p data

2016-9 - Present · 10 yrs 1 mo

e-support technician

dependableit

2012-1 - 2016-5 · 4 yrs 5 mos

DependableIT has been providing premium contact centre services for over 15 years. Our suite of services includes, but is not limited to, customer service, inbound sales, technical support, and premium technical support. At DependableIT we pride ourselves on delivering world class Customer Experiences during every contact. Through hard work and focus, we have excelled at this goal and, as a result, have won multiple SQM (Service Quality Management) awards with our clients over the last 7 years. 2013 was an amazing year for us winning both Vendor of the Year and Contact Centre of the Year Platinum from the ICSA (International Customer Service Association).