Ali Hussain

VC-backed web & mobile app for AI-enabled learning, using LLM-generated quizzes. 20x user growth. • Built a weekly rank notification; shared by 6.5% of applicable users with 40% re-activation of dormant users. • Developed & launched first version of in-game store, achieving above-benchmark D7 feature retention (72%). • ‬Reduced machine learning costs for reading PDFs by 30% by optimising the PDF import process.‬ • Cut the number of orphaned pages by >90% redesigning public search experience and proliferating internal links.

A B2B SaaS platform for founders, startups and incubators to share pitch decks, manage data, and connect with investors. Clients include: Centre for Entrepreneurs, Imperial College London, LSE, UCL. • Eliminated 152 hours of operational work annually by refactoring backend user authentication script. • Created a full-stack WYSIWYG email editor, allowing client admins to send 100s of personalised emails at once. • Redesigned backend APIs to deliver smaller payloads, improve type safety & reduce errors. Cut downtime by 35%. • Scaled annual subscriptions from London universities by >100% by developing key privacy & sharing features. • Worked in a team to port front-end codebase to a new stack, after Vercel discontinued support for legacy stack.

• Coaching founders weekly at a pre-seed EdTech startup on Product, supported a £200k raise at a £2m valuation. • Conducted 15 customer discovery interviews to inform a pivot from young professionals to school-age students. • Coaching topics incl. building to learn, how to conduct customer discovery, tracking metrics, how to write requirements.

“Uber for customer service”: a marketplace for companies with unmet customer service demand to transact with gig-workers who answer customer service tickets. 73% YoY growth. Clients incl. Microsoft, eBay, Unilever, Sony, Samsung, Airbnb. • Led overhaul of Onboarding feature set, incl. analysing customer surveys, running user interviews and reviewing 100s of support tickets. New features saved the Operations team 52 hours per month. • Spearheaded integration with ID verification firm; verifying identities of 1000s of gig-workers across 6 markets. • Shipped new set of automated emails: 63% rise in customer ratings received, 75% rise in customer resolutions. • Managed 5-strong team to ship features reducing time taken to create learning material by 81% across 13 clients. • Increased gross margin by $37.7k annually on a key client by experimenting with different ticket pricing strategies. • Redesigned our peer-review process to make it 5.1% faster across 129,000 customer service queries per quarter. • Simulated fee-allocation algorithms in SQL & Excel: fees allocated 4.3% more equitably across 2,000 gig-workers. • Analysed data in Python to inform decisions on hourly pay for gig-workers, work distribution, and client setup.

• Built modern web UIs for flagship insurance engine, used by 3000+ underwriters and brokers globally. • Owned delivery of 4 features, incl. wireframes, requirements, and unblocking engineers during development.

• Represented and negotiated for the 450-student undergraduate body over 51 times at 8 college committees. • Responsible for managing a 35-member JCR Committee and overseeing the use of its £28.7k budget. • Chaired 22 JCR Committee meetings including 4 rounds of interviews. • Designed a project management system; used to secure £6.8k of funding and run a charity event raising over £400. • Negotiations with college staff to secure summer storage space for 70 international students worth over £6700.