Waterfield Tech

http://www.waterfieldtech.com

About

Waterfield Tech transforms experiences for organizations worldwide. Operating across six continents, our employees leverage a consultative, client-centric approach to design, build, and manage scalable, omnichannel and AI-enabled business solutions. Our breakthrough innovations in contact center technology, applied artificial intelligence (AAI), workforce engagement, and secure digital infrastructure reduce business costs, improve customer satisfaction, and help customers deploy a smarter utilization of the human workforce.

Country

Address

1050 Winter Street, Waltham, MA

Postal Code

02451

Company Type

Privately Held

Employees

258

Industry

IT Services and IT Consulting

Specialties

Voice Solutions; Contact Center; Genesys Software; Avaya Software; Workforce Optimization; Customer Engagement Solutions; Alvaria Software; Call Center; Conversational AI; Managed Services; Tech Maintenance; Product Development; Customer Experience Design; PCI IVR; IVA Platform; Xcelerate; Twilio Flex; IVR and Self-Service; Custom Application Development; Strategic Planning; Contact Center Consulting; Artificial Intelligence; Generative AI; Conversational AI; CCaaS

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